Last updated: July 2026
At Al Barraka, we want you to be completely happy with your purchase. If something is not right, we are here to help.
1. Return Window
You may request a return within 3 days of receiving your order.
2. Items Eligible for Return
We accept returns if:
- The item arrived damaged or broken
- You received the wrong product or wrong color
- The item is significantly different from what was shown on the website
3. Items Not Eligible for Return
We cannot accept returns for:
- Items that have been used
- Items returned without original packaging
- Orders where the return is requested after 3 days of delivery
- Change of mind after the order has been delivered
4. How to Request a Return
To start a return, contact us within 3 days of delivery:
Email: albarraka.official@gmail.com
Please include:
- Your order number
- Your name and phone number
- A clear photo of the item showing the issue
We will review your request and respond within 1-2 working days.
5. Refund Process
Once your return is approved:
- Refunds will be processed via bank transfer or EasyPaisa/JazzCash within 5-7 working days
- We will ask for your account details at the time of refund approval
6. Damaged or Wrong Items
If your order arrived damaged or you received the wrong item, please contact us immediately with photos. We will arrange a replacement or full refund at no extra cost to you.
7. Return Shipping
- If the return is due to our mistake (wrong item, damaged product), we will cover the return shipping cost
- If the return is for any other approved reason, the customer is responsible for return shipping
8. Order Cancellations
You may cancel your order before it has been dispatched. Once dispatched, cancellation is not possible. To cancel, contact us as soon as possible at albarraka.official@gmail.com.
9. Contact Us
If you have any questions about returns or refunds:
Email: albarraka.official@gmail.com
Website: https://albarraka.com